GLS NORTH AMERICA | PRIVACY POLICY

Privacy Policy

Last Updated: 2023-02-01

This Privacy Policy describes how, Suburban Automotive Services, LLC, and its affiliated companies (collectively, "Suburban", or "us" or "we") may collect information about you during your visit to any of its websites, URLs, and/or Internet locations or other websites or platforms controlled by Suburban that direct visitors to this Privacy Policy ("Website"), as well as when you purchase our products and services, or otherwise communicate or interact with Suburban in person or electronically. Suburban values your privacy and is providing this Privacy Policy to describe the information we collect and how that information may be used, disclosed, transferred, retained or otherwise processed. By visiting our Website, purchasing our products or services, or by otherwise interacting with us online or offline, you are agreeing to the terms of this Privacy Policy. This Statement does not apply to prospective team members of Suburban Automotive Services, LLC (please see Suburban Automotive Services, LLC Job Applicant Privacy Statement for related details).

Important Notice to all Non-US Residents

Please be aware that our Website and our products and services are based out of the United States of America. If you are located outside of the United States and choose to visit our Website or other Suburban websites and platforms, or purchase our products or services, or otherwise communicate or interact with Suburban in person or electronically, please be aware that your information may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your country of origin, and you do so at your own risk.

Important Notice to Residents of the State of California

Natural persons who reside in the State of California should review the Notice for California Residents below. You may have additional rights under California law.

Contact

If you have any questions or for more information about our Privacy Policy and the practices set forth here, please contact us at: privacy@sasholdings.us

THE INFORMATION WE COLLECT

We collect or receive the following types of information:

Personal Information

We may collect your personal information, such as name, company name, IP address and email or physical address, from you directly, or indirectly, through business relationships, or from publicly available online sources. We will collect, use, disclose, transfer, retain or otherwise process your personal information in accordance with this Privacy Policy.

Payment Information

If you purchase our products or services, a third-party payment processor may receive access to your payment information (such as credit card number and billing address) for the sole purpose of processing transactions. Any such payment processors will be bound to maintain all such personal information in a secure environment, keep it confidential and not use or disclose such information for any purpose other than to validate purchases.

Cookies

We collect information using "cookie" technology. Cookies are small packets of data that a website stores on your computer's or mobile device’s hard drive (or other storage medium) so that your computer or device will "remember" information about your visit. We use both first and third-party session cookies and persistent cookies. Where available, the ability to accept cookie placement may be found in a cookie banner first displayed on the Website and, if available, in the cookie preferences.

In some cases, we may associate information that you have provided to us (e.g., email address) with the cookies that we use. In addition to facilitating the purposes described above, this is useful in understanding your engagement with other content related to our Website or other Suburban websites or platforms (e.g., email open rates, URL click-throughs).

If you do not want us to place a cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device and, where available, may decline the placement using a cookie banner. Please consult your browser's documentation for information on how to do this and how to delete persistent cookies via your browser. However, if you decide not to accept cookies from us, certain aspects of our Website or other Suburban websites or platforms may not function properly or as intended.

Information from Third-Party Analytics Providers

We may use one or more third-party analytics services to evaluate your use of our Website or other Suburban websites or platforms, as the case may be, by compiling reports on activity (based on their collection of IP addresses, Internet service provider, browser type, operating system and language, referring and exit pages and URLs and other similar usage data) and analyzing performance metrics. These third parties use cookies and other technologies to help collect, analyze, and provide us reports or other data.

By accessing and using our Website or other Suburban websites or platforms, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy. For more information on these third parties, including how to opt out from certain data collection, please visit https://globalprivacycontrol.org/ Please be advised that if you opt out of any service, you may not be able to use the full functionality of the Website or other Suburban websites or platforms.

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for the following purposes:

to develop, implement, market, promote, and sell products, services, and special offers;
to purchase, acquire, and solicit products, services, and special offers from our suppliers;
to manage our business and provide day-to-day services including, but not limited to, ordering, shipping, delivering, invoicing, collecting, establishing credit arrangements, administering rebates, discounts, and special programs, processing payments, managing accounts, and supply chain activities;
to investigate and respond to customer inquiries and complaints;
to establish customer, supplier, distributor, and retailer relationships and to communicate with customers, suppliers, distributors, and retailers;
to research, develop and improve existing and new products, technologies, and services;
to provide information and training to customers, suppliers, distributors, and retailers about existing and new products and services of Suburban, including the use of such products and services;
to manage and promote the business activities of Suburban, including the development and evaluation of business plans;
to review and assess market trends and activities impacting the business of Suburban;
to secure and protect the safety and well-being of our customers, suppliers, distributors, retailers, the community, and the environment;
to better understand our customers, online visitors, suppliers and service providers, we may analyze your information in aggregate form (which will not identify you personally);
to administer or enforce our rights under an agreement or otherwise protect Suburban and its rights;
to carry out other purposes which are identified to you; for example, in any terms of use or agreements related to a specific product or service of Suburban; and
to meet requirements imposed by law; including court orders, subpoenas, or compliance with the legal process.

HOW WE SHARE YOUR PERSONAL INFORMATION

We may disclose your personal information to third parties in the following circumstances:

to third parties who provide services to us or on our behalf for the purposes described in this Privacy Policy, but only to the extent needed to enable them to provide such services;
as required or permitted by law including, but not limited to, complying with a court order, complying with a statute or regulation, and assisting with investigations by law;
to administer or enforce our rights under an agreement;
in emergency situations that threaten the life, health, or security of an individual, the community, or the environment;
in connection with a change of ownership, sale, merger, liquidation, reorganization, or acquisition of Suburban, a Suburban business unit or department, or substantially all of Suburban or a Suburban business unit or department's assets outside the ordinary course of business, your personal information may be transferred as part of the transaction, as permitted by law;
in response to lawful requests by public authorities, including for the purpose of meeting national security or law enforcement requirements and when compelled to do so by government authorities or required by law or regulation including, but not limited to, in response to court orders and subpoenas;
in aggregate form with our agents, current and prospective business partners, and to other third parties; or
to our affiliates and subsidiaries and other members in the SUBURBAN group of companies (in aggregate and non-aggregate forms) for the purposes described in this Privacy Policy.

OPT-OUT FOR DIRECT MARKETING; EMAIL MANAGEMENT

You may opt out at any time from the use of your personal information for direct marketing purposes and/or the transfer of your personal information to third parties for direct marketing purposes by clicking on the "Unsubscribe" link located on the bottom of any Suburban marketing email and following the instructions found on the page to which the link takes you. You may also opt out at any time from such use by sending us an email to privacy@sasholdings.us, provided, however, that you may be required to provide sufficient information that allows us to reasonably verify you are the person, or are an authorized representative of such person, about whom we collected such personal information. You cannot opt out of receiving transactional e-mails related to our products and services. Please allow us a reasonable time to process your request.

HOW WE PROTECT YOUR INFORMATION

Suburban takes the security and privacy of your personal information very seriously. Accordingly, we implement reasonable security measures designed to protect your personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in processing and the nature of such data, and comply with applicable laws and regulations. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases or the databases of the third parties with whom we may share your information (as permitted herein), nor can we guarantee that the information you supply will not be intercepted while being transmitted over the Internet. In particular, e-mail sent to us may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.

CHILDREN

We do not knowingly collect personal information from children under the age of 16 through our Websites. If you are under 16, please do not give us any personal information. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Policy by instructing their children to never provide personal information without their permission. If you have reason to believe that a child under the age of 16 has provided personal information to us, please contact us at privacy@sasholdings.us and we will endeavor to delete that information from our databases.

DO NOT TRACK AND GLOBAL PRIVACY CONTROLS

Suburban honors "Do Not Track" settings and "Global Privacy Controls". You can go to this website to learn more about the Global Privacy Control signal and how to implement it: https://globalprivacycontrol.org/. If you are using an opt-out preference signal on your browser using these settings, the opt-out preference signal will apply only to that browser. The choices you make in response to any cookie banner will override the preferences you have made using the settings of your opt-out preference signal. Setting your opt-out preference signal within your browser will enable Suburban to honor that signal in a frictionless manner.

EXTERNAL WEBSITES

The Website may contain links to third-party websites. These third-party websites may collect information about you if you click on a link and may automatically record information about your browsing behavior every time you visit a site. We have no control over the privacy practices or the content of these websites. As such, we are not responsible for the content or the privacy policies of those third-party websites. You should check the applicable third-party privacy policy and terms of use when visiting any other websites.

CHANGES TO THIS PRIVACY POLICY

This Privacy Policy is effective as of the "Last Updated" date stated at the top of the policy. We may change this Privacy Policy (including the Notice for California Residents) from time to time with or without notice to you. By visiting the Website, purchasing our products and services, or by otherwise interacting with Suburban in person or electronically after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, and without prejudice to the foregoing, our use of your personal information is governed by the Privacy Policy in current effect. Please refer back to this Privacy Policy on a regular basis.

Notices for California Residents

Last Updated: 2023-02-01

Individuals which fall within the definition of a "consumer" under the California Consumer Privacy Protection Act have the following rights relating to their Personal Information collected by Suburban.

1) California "Shine the Light" Privacy Rights

California's "Shine The Light" law permits those Suburban customers who are residents of California to annually request a list of their Personal Information (if any) that Suburban disclosed to third parties for direct marketing purposes in the preceding calendar year, and the names and addresses of those third parties. At this time, Suburban currently does not share any Personal Information with third parties for direct marketing purposes.

2) Right to access specific information and data portability rights

You have the right to request that Suburban discloses certain information to you about our collection and use of your Personal Information over the past 12 months. Once we receive and confirm your verifiable consumer request (see below, How to Exercise Your Rights), we will disclose to you:

The categories of Personal Information we collected about you.
The categories of sources for the Personal Information we collected about you.
Our business or commercial purpose for collecting or selling that Personal Information.
The categories of third parties with whom we share that Personal Information.
The specific pieces of Personal Information we collected about you.
If we sold or disclosed your Personal Information for a business purpose, two separate lists disclosing:
1. For "sales", the Personal Information categories that each category of recipient purchased; and
2. for disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained.

3) Deletion request rights

You have the right to request that Suburban delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
1. Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
3. Debug products to identify and repair errors that impair existing intended functionality.
4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
8. Comply with a legal obligation.
9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Notices for Canadian Residents

Last Updated: 2023-02-01

Individuals located in Canada have certain rights pursuant to Canadian Privacy Laws. Subject to certain exceptions and limitations, and depending upon the jurisdiction where you reside, such rights may include:

The right to withdraw your consent to the collection, use or disclosure of your Personal Information.
The right to be informed of the existence, use, and disclosure of your Personal Information, and to be provided with an account of the use that has been made or is being made of this information as well as the third parties to which it has been disclosed (including a list of organizations to which your information may have disclosed).
The right to challenge the accuracy and completeness of your Personal Information, and have it amended, updated or rectified as appropriate.
The right to acquire information about Suburban's policies and practices with respect to Personal Information, including: a description of the type of personal information held by Suburban and a general account of its use; a copy of any brochures or other information that explain our policies, standards, or codes; and information about what Personal Information is shared with or accessible to our affiliates.
The right to challenge Suburban's compliance with the applicable Canadian Privacy Laws.